Shipping policy
We ship coffee, not surprises. Here's exactly what to expect.
Where we ship
We currently ship within the United States only. We do not ship internationally at this time.
Processing time
Orders take 1–5 business days to process before they ship. Business days are Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday begin processing the next business day.
Transit time
Once shipped, orders typically arrive within 1–5 business days.
Total estimated delivery
Two line items: 1–5 business days to process, then 1–5 business days in transit. Call it 2–10 business days end to end. Weekends and holidays don't post.
These are estimates, not guarantees. Carrier delays, weather, and peak periods can extend delivery times beyond our control.
Shipping rates
Shipping costs are calculated at checkout based on your order and delivery address. The total is shown before you complete your purchase.
Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order leaves us. Tracking may take up to 24 hours to show activity after you receive it.
Delayed or lost shipments
If your tracking hasn't updated in more than 7 business days, or your order hasn't arrived within 10 business days of shipping, email us at support@closingentrycoffeeco.com and we'll investigate with the carrier.
Damaged or incorrect orders
If your order arrives damaged or isn't what you ordered, contact us at support@closingentrycoffeeco.com within 7 days of delivery with your order number and a photo. We'll make it right.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it's shipped, and orders returned to us due to an incorrect or undeliverable address may be subject to reshipping costs.
Returns and refunds
We don't accept returns. If you're not satisfied with your order, contact us within 30 days of receiving it and we'll issue a refund. See our Refund Policy for full details.
Questions
Email support@closingentrycoffeeco.com. We reconcile fast.