Refund policy
We double-check our math. If we still got it wrong, here's how we make it right.
Returns
We don't accept returns. Coffee is a consumable food product, and once it's left our hands we can't verify how it's been stored or resell it. Please don't ship anything back to us — returned packages can't be processed and won't be refunded.
Refunds
If you're not satisfied with your order, email support@closingentrycoffeeco.com within 30 days of receiving it and we'll issue a refund. Include your order number and a short note about what went wrong. You don't need to return the coffee.
The 30 days run from the delivery date, not the order date.
How refunds are issued
Approved refunds go back to your original payment method. Once we process the refund, it typically appears within 5–10 business days, depending on your bank or card issuer. We can't speed that part up.
What's covered
Refunds cover the price of the product. Original shipping charges are refunded when the fault is ours — a damaged bag, the wrong item, or an order that never arrived. For preference-based refunds, we refund the product price and retain the original shipping cost.
Damaged or incorrect orders
If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll refund or replace it, your choice, and you won't be charged again.
Orders that never arrive
If tracking hasn't updated in more than 7 business days, or your order hasn't arrived within 10 business days of shipping, email us and we'll investigate with the carrier. If the package is confirmed lost, we'll refund or reship it.
Order changes and cancellations
Orders can be changed or cancelled before they enter processing. Email us as soon as possible — once an order has shipped, we can't cancel it, but the 30-day refund window still applies.
Your legal rights
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Questions
Email support@closingentrycoffeeco.com. We reconcile fast.